How can we help?
SHIPPING & DELIVERY
ORDERS & PAYMENT
RETURNS & REFUNDS
GIFT CARDS & PROMOTION
WHOLESALE, AFFILIATES & SPONSORSHIPS
- Where is your size guide?
- Are your protein powders dairy free?
- How can I track and locate my order?
- My tracking says it was delivered, but I don't have it. What to do?
- I didn't receive a confirmation email, what can I do?
- How long will my order take to arrive? What are the shipping times?
- Do you ship internationally?
- Custom & Import Fees
- My order status is 'canceled' but I didn't cancel it
- Do you have discount for bulk order?
- Can I pick up my order at your store?
- Do I need an account to place an order? How do I create one?
- I just realised I ordered the wrong colour/size/quantity/product. What do I do?
- I need to cancel my order or change something, what should I do?
- My Afterpay was declined, what's wrong?
- My payment won't go through, what to do?
- I think I may have been charged incorrectly. What should I do?
- What's your faulty items returns information?
- I received an incorrect item or incorrect size, how can we fix this?
- How long is the refund to reflect on my account?
- My refund isn't what I expected, what do I need to do?
- What's your returns policy?
- I've sent the item back, have you received them?
- I received a wrong item, how can I return it?
- International & NZ Returns
- Australian Returns Process
- This item was on sale previously, can I get it at the sale price?
- I have not received the gift card code in my email. What should I do?
- How long does it normally take for the Gift Card to be e-mailed and ready to use, after i buy it online?