How can we help?
SHIPPING & DELIVERY
ORDERS & PAYMENT
RETURNS & REFUNDS
GIFT CARDS & PROMOTIONS
WHOLESALE, AFFILIATES & SPONSORSHIPS
- Do I need an account to place an order?
- How secure is my credit card and personal information?
- How to register an account with you?
- How can I provide feedback about a product?
- How do I edit my details on the account?
- HELP! How to contact TWL Support?
- Do you offer gift wrapping?
- Are there any job openings at TWL?
- Do you offer Military discount?
- Where is your size guide?
- Where are you located and what are your trading hours?
- Do you have a Retail Store?
- Items Shipping Separately
- Heavy & Bulky Items
- Who delivers my order?
- How can I track and locate my order?
- My tracking number is not working, has my order been shipped yet?
- My tracking says it was delivered, but I don't have it. What to do?
- I didn't receive an order confirmation email, what can I do?
- How long will my order take to arrive? What are the shipping times? Australian Orders.
- Can you deliver to a parcel locker?
- Can you ship my order to a PO Box or Locked Bag address?
- Do you ship internationally?
- Customs Duties and Import Fees.
- I didn't receive my product/order, what can I do?
- How do I change my delivery address after my order has been placed?
- I'm not sure my order completed. What can I do?
- What happens if a product I ordered is out of stock?
- Is there a cost using Afterpay?
- Is Afterpay safe and secure to use?
- My order status is 'canceled' but I didn't cancel it
- Can I request for a copy of my order invoice?
- Can I pick up my order at your warehouse?
- I need to change the colour or size or quantity or product I ordered. What do I do?
- My Afterpay was declined, what's wrong?
- My payment won't go through, what to do?
- I think I may have been charged incorrectly. What should I do?
- Is it safe to use my credit card on your site?
- Are there any items excluded from the returns policy?
- What's your faulty items returns information?
- I received an incorrect item or incorrect size, how can we fix this?
- How long before the refund hits my account?
- Australian Orders Return Process
- How to Return An Item
- How to check your gift card balance.
- I was given a gift card, how do i find the value of the card?
- Can I send the gift card as a gift to someone?
- I have not received the gift card code in my email. What should I do?
- Unsubscribe from your newsletter.
- An item I own is now a lower price, can you refund me the difference?
- This item was on sale previously, can I get it at the sale price?
- Will The WOD Life sponsor me as an athlete?
- Will The WOD Life sponsor my event?
- I'm looking to open a new affiliate, can we partner with The WOD Life?
- Do you offer special deals for Affiliates and Gyms?