Promoted articles

• Do I need an account to place an order?

  Having an account is not essential as you can s...

• How secure is my credit card and personal information?

  Your security while shopping online with TWL is...

• How to register an account with you?

  There are several ways on how you can login, cr...

• How can I provide feedback about a product?

    We would love to hear any feedback about your...

• How do I edit my details on the account?

    To edit your details on the account, you can ...

• HELP! How to contact TWL Support?

  The fastest way to reach us is either by email ...

• Do you offer gift wrapping?

  At the moment, we do not. TWL sachel/packaging ...

• Are there any job openings at TWL?

  We're always looking for passionate, talented p...

• Do you offer Military discount?

  At the moment, we currently do not offer a Mili...

• Where is your size guide?

    Please check the size guide on the specific ...

• Where are you located and what are your trading hours?

    We are located in Adelaide, Australia. Look ...

• Do you have a Retail Store?

    Unfortunately not. At this point in time, we ...

• Items Shipping Separately

  Please note that there may be specific items th...

• Heavy & Bulky Items

  HEAVY/BULKY ITEMS Please note that some items i...

• Who delivers my order?

  Australian Domestic Orders Orders are delivered...

• How can I track and locate my order?

    For International and Australian orders you ...

• My tracking number is not working, has my order been shipped yet?

    Please allow 12-24 business hours for FedEx,...

• My tracking says it was delivered, but I don't have it. What to do?

    Your order may be marked as delivered but th...

• I didn't receive an order confirmation email, what can I do?

    As soon as you place an order, you will rece...

• How long will my order take to arrive? What are the shipping times? Australian Orders.

    DOMESTIC AUSTRALIAN ORDERS UNDER 5KG. *Plea...

• Can you deliver to a parcel locker?

    We can deliver orders under 5kg to a parcel ...

• Can you ship my order to a PO Box or Locked Bag address?

    For orders within Australia, we can ship to ...

• Do you ship internationally?

    The WOD Life is committed to getting our pro...

• Customs Duties and Import Fees.

    As almost orders are shipped directly from A...

• I didn't receive my product/order, what can I do?

  The WOD Life is committed to ensuring that all ...

• How do I change my delivery address after my order has been placed?

  To change your delivery address after your orde...

• I'm not sure my order completed. What can I do?

  As soon as your order is complete your order nu...

• What happens if a product I ordered is out of stock?

  In the unlikely event, there is an issue with y...

• Is there a cost using Afterpay?

  Afterpay does not charge a fee to shoppers when...

• Is Afterpay safe and secure to use?

  Yes, we understand how important security is so...

• My order status is 'canceled' but I didn't cancel it

  Fraudulent If you've received an email regardin...

• Can I request for a copy of my order invoice?

    Yes, of course. You can send a request to ou...

• Can I pick up my order at your warehouse?

    If you reside in South Australia and all the...

• I need to change the colour or size or quantity or product I ordered. What do I do?

  Once your order has been placed, it has begun ...

• My Afterpay was declined, what's wrong?

    The Afterpay payment option is managed by Aft...

• My payment won't go through, what to do?

    In most cases, payment won't go through if y...

• I think I may have been charged incorrectly. What should I do?

    When paying using a credit or debit card, an...

• Is it safe to use my credit card on your site?

    Yes, our site is equipped with SSL encryptio...

• Are there any items excluded from the returns policy?

  Please select carefully as there are no return...

• What's your faulty items returns information?

    If your gear becomes damaged or faulty after...

• I received an incorrect item or incorrect size, how can we fix this?

    We acknowledge that at times, there may be m...

• How long before the refund hits my account?

    Please note that we will only be providing a...

• Australian Orders Return Process

    Australian Domestic Returns: Our Extended Hol...

• How to Return An Item

  Returns or Exchanges:  Make sure your purchase ...

• How to check your gift card balance.

  Login to your customer account. Refer back to t...

• I was given a gift card, how do i find the value of the card?

  We can help you determine the value of the gif...

• Can I send the gift card as a gift to someone?

    Yes, of course. The WOD Life Gift Cards/Cert...

• I have not received the gift card code in my email. What should I do?

    All purchased TWL Gift cards are electronic ...

• Unsubscribe from your newsletter.

    To unsubscribe from TWL newsletter, simply fo...

• An item I own is now a lower price, can you refund me the difference?

   As an online retailer, our prices will occasio...

• This item was on sale previously, can I get it at the sale price?

    After the sale ends, an item may go back to i...

• Will The WOD Life sponsor me as an athlete?

    The WOD Life is open to sponsoring specific ...

• Will The WOD Life sponsor my event?

    The WOD Life is actively involved in the comm...

• I'm looking to open a new affiliate, can we partner with The WOD Life?

    The WOD Life is always looking to assist new...

• Do you offer special deals for Affiliates and Gyms?

    Yes, we do! If you are interested in an affil...