How can we help?
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GENERAL INFO
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SHIPPING & DELIVERY
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ORDERS & PAYMENT
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RETURNS & REFUNDS
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GIFT CARDS & PROMOTIONS
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WHOLESALE, AFFILIATES & SPONSORSHIPS
Promoted articles
- Do you have a mobile app?
- Do you offer gift wrapping?
- Are there any job openings at TWL?
- Do you offer Military discount?
- My Account - Login or Password Issues
- Do I need an account to place an order?
- How secure is my credit card and personal information?
- How to register an account with you?
- How can I provide feedback about a product?
- How do I edit my details on the account?
- Will my information be sold to third parties?
- Where is your size guide?
- Are your protein powders dairy free?
- What is my tracking number?
- Where are you located and what is your trading hours?
- Do you have a real life store?
- Item Ship Separately
- Heavy & Bulky Items
- What if I live outside an Australian major city or remote area?
- Who delivers my order?
- How much does shipping cost?
- How can I track and locate my order?
- My tracking number is not working, has my order been shipped yet?
- My tracking says it was delivered, but I don't have it. What to do?
- I didn't receive a confirmation email, what can I do?
- How long will my order take to arrive? What are the shipping times?
- Can you deliver to a parcel locker?
- Can you ship my order to a PO Box or Locked Bag address?
- What countries do you ship to?
- Do you ship internationally?
- Custom & Import Fees
- Can I include a gift message with my order?
- I didn't receive my product/order, what can I do?
- How do I change my delivery address after my order has been placed?
- I'm not sure my order completed. What can I do?
- What currency are the items displayed in? How will I be charged?
- What happens if a product I ordered is out of stock?
- Is there a cost using Afterpay?
- Is Afterpay safe and secure to use?
- How does Afterpay work?
- My order status is 'canceled' but I didn't cancel it
- Can I request for a copy of my order invoice?
- Do you have discount for bulk order?
- Can I pick up my order at your store?
- Do I need an account to place an order? How do I create one?
- I just realised I ordered the wrong colour/size/quantity/product. What do I do?
- I need to cancel my order or change something, what should I do?
- I just placed an order but didn't receive an email confirmation, what can I do?
- My Afterpay was declined, what's wrong?
- My payment won't go through, what to do?
- I think I may have been charged incorrectly. What should I do?
- Is it safe to use my credit card on your site?
- What forms of payment do you accept?
- What if I don't have the original packaging?
- Are there any items excluded from the returns policy?
- What's your faulty items returns information?
- I received an incorrect item or incorrect size, how can we fix this?
- How long is the refund to reflect on my account?
- My refund isn't what I expected, what do I need to do?
- What's your returns policy?
- I returned an item for exchange, but I've been refunded. Why is that so?
- I want to return an item, but I have lost my original invoice?
- I've sent the item back, have you received them?
- I received a wrong item, how can I return it?
- International & NZ Returns
- Australian Returns Process
- How to Return An Item
- How to check your balance (Gift Cards)
- I purchased the gift card in duplicate. Can you issue a refund for the other one?
- I was given a gift card, how do i find the value of the card?
- Can I send the gift card as a gift to someone?
- I have not received the gift card code in my email. What should I do?
- How long does it normally take for the Gift Card to be e-mailed and ready to use, after i buy it online?
- How do I unsubscribe from your newsletter?
- An item I own is now a lower price, can you refund me the difference?
- This item was on sale previously, can I get it at the sale price?
- Do you offer some giveaways?
- Do you have items in promo or for free shipping?
- Will The WOD Life sponsor me as an athlete?
- Will The WOD Life sponsor my event?
- I'm looking to open a new affiliate, how do we partner with The WOD Life?
- Do you offer special deals for Affiliates?
- Do you offer Wholesale Pricing?
- Do you have a shipping fee discount for a certain amount of total order?
- Do you have discount for bulk order?