Promoted articles

• Do you have a mobile app?

  Currently, we do not have a mobile app and no p...

• Do you offer gift wrapping?

  At the moment, we do not. TWL sachel/packaging ...

• Are there any job openings at TWL?

  We're always looking for passionate, talented p...

• Do you offer Military discount?

  At the moment, we currently do not offer a Mili...

• My Account - Login or Password Issues

  Having trouble logging in or can't remember you...

• Do I need an account to place an order?

  Having an account is not essential as you can s...

• How secure is my credit card and personal information?

  Your security while shopping online with TWL is...

• How to register an account with you?

  There are several ways on how you can login, cr...

• How can I provide feedback about a product?

    We would love to hear any feedback about your...

• How do I edit my details on the account?

    To edit your details on the account, you can ...

• Will my information be sold to third parties?

    The WOD Life is dedicated to keeping your det...

• Where is your size guide?

    Please check the size guide on the specific ...

• Are your protein powders dairy free?

    Most of our protein powders are not dairy fr...

• What is my tracking number?

    Due to the volume orders, The WOD Life is un...

• Where are you located and what is your trading hours?

    We are located in Australia. Look out for us...

• Do you have a real life store?

    Unfortunately not. At this point in time, we ...

• Item Ship Separately

  Please note that there are specific items that ...

• Heavy & Bulky Items

  HEAVY/BULKY ITEMS Please note that some items i...

• What is 'Three ships for Free'?

  'THREE SHIPS FOR FREE' Purchase three or more p...

• What if I live outside an Australian major city or remote area?

  If you live in a place not on the Australia Pos...

• Who delivers my order?

  Australian Domestic OrdersOrders are delivered ...

• How much does shipping cost?

  To determine the exact shipping cost, please go...

• How can I track and locate my order?

    For International and Australia orders you c...

• My tracking number is not working, has my order been shipped yet?

    Please allow 12-24 business hours for FedEx,...

• My tracking says it was delivered, but I don't have it. What to do?

    Your order may be marked as delivered but th...

• I didn't receive a confirmation email, what can I do?

    As soon as you place an order, you will rece...

• How long will my order take to arrive? What are the shipping times?

    As a guide, Domestic orders are shipped via ...

• Can you deliver to a parcel locker?

    We can deliver orders to parcel locker withi...

• Can you ship my order to a PO Box or Locked Bag address?

    For orders within Australia, we can ship to ...

• What countries do you ship to?

  We ship orders internationally! Just select you...

• Do you ship internationally?

    The WOD Life is committed to getting our pro...

• Custom & Import Fees

    As all orders are shipped directly from Aust...

• Can I include a gift message with my order?

  If you'd like to add a personalized gift messag...

• I didn't receive my product/order, what can I do?

  The WOD Life is committed to ensuring that all ...

• How do I change my delivery address after my order has been placed?

  To change your delivery address after your orde...

• I'm not sure my order completed. What can I do?

  As soon as your order is complete your order nu...

• What currency are the items displayed in? How will I be charged?

  Items are displayed in Australian Dollars (AUD)...

• What happens if a product I ordered is out of stock?

  In the unlikely event, there is an issue with y...

• Is there a cost using Afterpay?

  Afterpay does not charge a fee to shoppers when...

• Is Afterpay safe and secure to use?

  Yes, we understand how important security is so...

• How does Afterpay work?

  Afterpay offer simple installment plans for onl...

• My order status is 'canceled' but I didn't cancel it

  Fraudulent If you've received an email regardin...

• Can I request for a copy of my order invoice?

    Yes, of course. You can send a request to ou...

• I have selected free shipping items but it still charges me shipping. Am I doing something wrong?

    Purchase three or more products from our 'Th...

• Do you have discount for bulk order?

    Yes, The WOD Life has established a wholesal...

• Can I pick up my order at your store?

    The WOD Life is doing our very best to have ...

• Do I need an account to place an order? How do I create one?

    Not necessary as you will be sent an email a...

• I just realised I ordered the wrong colour/size/quantity/product. What do I do?

    Once your order has been placed, it has begu...

• I need to cancel my order or change something, what should I do?

    Once your order has been placed, it has begu...

• I just placed an order but didn't receive an email confirmation, what can I do?

    As soon as you have completed your order, an...

• My Afterpay was declined, what's wrong?

    The Afterpay payment option is managed by Aft...

• My payment won't go through, what to do?

    In most cases, payment won't go through if y...

• I think I may have been charged incorrectly. What should I do?

    When paying using a credit or debit card, an...

• Is it safe to use my credit card on your site?

    Yes, our site is equipped with SSL encryptio...

• What forms of payment do you accept?

    We accept Visa, MasterCard, and American Expr...

• What if I don't have the original packaging?

  TWL strictly recommend you to keep the original...

• Are there any items excluded from the returns policy?

  We are committed to ensuring you are satisfied ...

• What's your faulty items returns information?

    If your gear becomes damaged or faulty after...

• I received an incorrect item or incorrect size, how can we fix this?

    We acknowledge that at times, there may be m...

• How long is the refund to reflect on my account?

    Please note that we will only be providing a...

• My refund isn't what I expected, what do I need to do?

    The WOD Life takes it’s products and customer...

• What's your returns policy?

    The WOD Life takes it’s products and custome...

• I returned an item for exchange, but I've been refunded. Why is that so?

    The WOD Life takes it's products and custome...

• I want to return an item, but I have lost my original invoice?

    The WOD Life takes it’s products and custome...

• I've sent the item back, have you received them?

    The WOD Life takes it’s products and custome...

• I received a wrong item, how can I return it?

    The WOD Life ensures that we will get the co...

• International & NZ Returns

    RETURNS PROCESS - International & NZ Return...

• Australian Returns Process

    RETURNS PROCESS - Australian Territory  If yo...

• How to Return An Item

  How to Return An Item We understand that someti...

• How to check your balance (Gift Cards)

  Login to your customer account. Refer back to t...

• I purchased the gift card in duplicate. Can you issue a refund for the other one?

    Yes, we can disable the other gift card and ...

• I was given a gift card, how do i find the value of the card?

    Happy to help out with the gift card. We can...

• Can I send the gift card as a gift to someone?

    Yes, of course. The WOD Life Gift Cards/Cert...

• I have not received the gift card code in my email. What should I do?

    All purchased TWL Gift cards are electronic ...

• How long does it normally take for the Gift Card to be e-mailed and ready to use, after i buy it online?

    The best part is that you will get them as s...

• How do I unsubscribe from your newsletter?

    To unsubscribe from TWL newsletter, simply fo...

• An item I own is now a lower price, can you refund me the difference?

   As an online retailer, our prices will occasio...

• This item was on sale previously, can I get it at the sale price?

    If a sale is on, we will clearly state when t...

• Do you offer some giveaways?

    We, at The WOD Life, loves to make you happy...

• Do you have items in promo or for free shipping?

    You can find our products with free shipping...

• Will The WOD Life sponsor me as an athlete?

    The WOD Life is open to sponsoring specific ...

• Will The WOD Life sponsor my event?

    The WOD Life is actively involved in the comm...

• I'm looking to open a new affiliate, how do we partner with The WOD Life?

    The WOD Life is always looking to assist new...

• Do you offer special deals for Affiliates?

    Yes, we do! If you are interested in an affil...

• Do you offer Wholesale Pricing?

    The WOD Life has established a wholesale pro...

• Do you have a shipping fee discount for a certain amount of total order?

    The WOD Life has established a wholesale pro...

• Do you have discount for bulk order?

    Yes, The WOD Life has established a wholesal...