How to Return An Item

Returns or Exchanges: 

Make sure your purchase was within 60 days and is in new/unused condition. 

If you decide that you are not satisfied with your purchase, you have 60 days from receipt of purchase to return and obtain a refund, store credit, or an exchange. Item must be in new/unused condition.
 
Shoes cannot be returned with the address label stuck to the box. Shoes must be placed in their original shoe box and the shoe box placed into a shipping bag.
 

To assist The WOD Life Returns team to process your return efficiently, please ensure that you follow all the instructions below:

Head to our dedicated returns portal:

https://returns.thewodlife.com.au/#/

1: Enter your order number and the postcode you used when placing the order. If you don’t know your order number, check your email inbox for the order confirmation email.

2: Fill out the necessary information

3: Print off the return label (Australian Customers Only)

4: Package up what is being returned in a return bag and attach the postage label to the bag (Australian Customers Only)

5: Drop the parcel off at an Australia Post Office or Post Box or Parcel Point location (Australian Customers Only)

6: Sit back, relax and our TWL Returns team will process your return.

 

Not within Australia? Please check the article on our INTERNATIONAL & NZ RETURNS PROCESS
 

FEW THINGS TO REMEMBER:

  1. You are responsible for the return of the product, in an unused, as new condition.
  2. Please select carefully as there are no returns, exchanges or refunds provided on Nutritional or Supplement Products, Books, and Media.
  3. Please organise the item to be dropped off and shipped back to our Returns Team. We estimate that the package will arrive back to our warehouse within approximately 4-6 Business Days.
  4. Upon receipt of the returned items, we will refund the cost of the items or provide a store credit. We will not refund the cost of shipping.
  5. Where a replacement item is currently out of stock, a refund or store credit will be issued at our discretion.
  6. Please allow 7-14 Business Days from receipt of returned goods, for your return to be processed.
 
We will contact you as soon as the Return or Exchange has been processed by our returns department. Please do not email requesting updates as this will further delay the process.
 
-If you need any more clarification, feel free to check out our returns page: THE WOD LIFE RETURNS PAGE
 
Any issues, please contact us HERE.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.