DOMESTIC AUSTRALIAN ORDERS UNDER 5KG.
*Please consider that this is a guide only. The WOD Life does our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforeseen circumstances with courier companies.
Examples of unforeseen circumstances include severe weather events such as floods, snow and bush fires. Also truck or plane breakdowns can delay delivery as can transport worker strikes, aviation strikes and health orders preventing depots from operating at full capacity.
- During peak periods which include sale periods (Easter, Mid Year Sale, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) shipping companies can see delays in delivery due to volume.
- Our warehouse can also become backlogged during sale periods which will affect despatch times from our warehouse. Whilst we do everything we can to ensure the timely despatch of your order in these periods including putting on more staff and more shifts you may experience a delay in despatch.
- Postal services do not operate on Public Holidays and Public Holidays do not count as a business day.
- These delivery times are the time to deliver once despatch from our warehouse has occurred. During peak sale periods (Easter, Mid Year, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) shipping times may be extended due to the large volume of orders in the postal system and despatch times may be delayed due to the large volume of orders in our warehouse.
- The above shipping times relate to orders under 5kg.
- All orders over 5kg cannot be sent using an express courier. With these orders, it may take up to 2-7 business days once ordered before despatch occurs and a tracking number to be allocated to the order. Depending on your location, please allow 3-8 business days for delivery after the order is despatched.
NEW ZEALAND ORDERS
- These delivery times are the time to deliver once despatch from our warehouse has occurred. During peak sale periods (Easter Sale, Mid Year Sale, TWL Week, Black Friday, Cyber Monday, Boxing Day and End of Year Sale) shipping times may be extended due to the large volume of orders in the postal system.
- An order is considered 'despatched' when a tracking number is provided to you
- All orders above 2kg are shipped to New Zealand using DHL Express. The price is determined by the weight of the order, with shipping times being approximately 3-4 days unless any unforeseen delays occur. A DHL express option is offered in the checkout for orders under 2Kg.