RETURNS PROCESS - Australian Territory
If you are residing in Australia, please follow the following returns process:
Please be aware we cannot process returns, exchanges or refunds on nutritional or supplement products once opened, books, media, heavy equipment, swimwear and undergarments unless the products are faulty.
No returns, exchanges or refunds can be provided on items returned to The WOD Life in a used condition or outside our terms and conditions. Please ensure that any items returned are in new or as new condition, as they were purchased. This also includes any packaging materials such as shoe boxes.
Please note: If you are returning shoes, the shoes must be returned in a bag. DO NOT stick the return label onto the shoe box.
To assist The WOD Life Returns team to process your return efficiently, please ensure that you follow all the instructions below:
Step 1: Head to our dedicated returns portal:
Step 2: Enter your order number and the email address you used when placing the order. If you don’t know your order number, check your email inbox for the order confirmation email.
Step 3: Fill out the necessary information
Step 4: Print off the return label (Australian Customers Only)
Step 5: Package up what is being returned and attach the postage label (Australian Customers Only).
Step 6: You are responsible for the return of the product, in an unused, as new condition
Step 7: Drop the parcel off at an Australia Post Office or Post Box (Australian Customers Only)
Step 8: Sit back, relax and our TWL Returns team will process your return.