My order status is 'canceled' but I didn't cancel it

Fraudulent

If you've received an email regarding the order being 'suspected fraudulent', this simply means your payment method has failed some security checks, we can assure you it's nothing personal.

In the event you receive this, please ensure that your billing information matches the card you are using to pay for the order and try placing the order again.

If your payment is failing with PayPal, please ensure your email matches your PayPal email address and that your billing information is up to date and correct.

Items Unavailable

Your order may be canceled due to the items you've purchased being unavailable. From time to time, we may oversell on a certain product, it's less than ideal we know but is sometimes unavoidable! In the event that this happens, we'll be in touch with a hopefully suitable solution to keep you satisfied with your TWL experience.

If you have any problems with order cancellations, contact us HERE.

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