Who delivers my order?

Australian Domestic Orders (excludes some Marketplace deliveries).

Orders under 5kg are delivered by Australia Post, Couriers Please or Aramex.  Other courier services such as Toll IPEC and Hunter Express are utilised to deliver heavier packages over 5kg.

New Zealand Orders

Orders to New Zealand shipped by Australia Post and DHL eCommerce are handed to New Zealand Post to deliver the final mile unless otherwise stated.

Orders with DHL Express are delivered door to door with DHL.

Other International Orders

International orders are sent using DHL Express, Fedex or Australia Post.

Please allow 2-10 Business Days for your items to arrive once it has been despatched from our warehouse (the item is considered despatched when a tracking number is provided).

As we post to all corners of the globe, each order is unique and the time frame can range depending on the destination country and remote places may take a bit longer. 

Please note: If your order is being delivered outside of Australia and New Zealand you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery. The payment of any extra fees or duties are your responsibility.

If orders are rejected at customs by the customer resulting in the order being sent back to our warehouse, the customer is responsible for the payment of the shipping back to our warehouse. The amount for return shipping will occur when refunding for the order takes place. 

 

TIPS FOR FAST DELIVERY:

1. Double-check your address before ordering.

2. If being delivered to a workplace, include the name of the business, not the shop number or level.

3. Understand your local import laws and value threshold limits if you live outside of Australia and New Zealand to avoid or manage Customs and duties.

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Comments

1 comment
  • Guys your killing me with the amount of e-mail marketing being pumped my way. I just want my purchase to arrive in a timely manner. This is day 5 from an Australian website. I can order items from China and the arrive in 3 days....Regards, Wayne Brown

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