Who delivers my order?

Australian Domestic Orders

Orders are delivered by Australia Post, Sendle, Team Global Express (formerly Toll Express), Couriers Please or Aramex.  Other courier services such as Toll IPEC and Hunter Express are utilised to deliver heavier packages over 5kg.

New Zealand Orders

Orders to New Zealand shipped by Australia Post are handed to New Zealand Post to deliver the final mile unless otherwise stated (for orders below 2kg).

All orders over 2kg are shipped door to door using DHL Express, Fedex or Australia Post.

Please allow 3-7 business days for your items to arrive outside of peak periods.

Other International Orders

Other International orders are sent using DHL Express, Fedex or Australia Post.

Please allow 2-7 Business Days for your items to arrive once it has been despatched from our warehouse (the item is considered despatched when a tracking number is provided).

As we post to all corners of the globe, each order is unique and the time frame can range depending on the destination country and remote places may take a bit longer. 

Please note: If your order is being delivered outside of Australia and New Zealand you may be charged extra import fees and/or duties by your government's import or customs department at the time of delivery. The payment of any extra fees or duties are your responsibility.

If orders are rejected at customs by the customer resulting in the order being sent back to our warehouse, the customer is responsible for the payment of the shipping back to our warehouse. The amount for return shipping will occur when refunding for the order takes place. 

 

TIPS FOR FAST DELIVERY:

1. Double-check your address before ordering.

2. If being delivered to a workplace, include the name of the business, not the shop number or level.

3. Understand your local import laws and value threshold limits if you live outside of Australia and New Zealand to avoid or manage Customs and duties.

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